Exchanges and Returns:
If you are not sure about the fit of a harness or how a product is used, please call us. We’ll be glad to help you and make an exchange if necessary. Please remember that all exchanges and returns must be made within 30 days of the invoice date. All returned items must be in new, unused condition. Please use a damp cloth to remove any dirt and vacuum harnesses to remove dog hair. Carefully package items and be sure to include your original invoice. Items returned used, worn, dirty or damaged will not be accepted or returned.
Size Exchange: If exchanging for a new size, there is no additional shipping charge. Indicate the size you wish in exchange on your invoice.
Exchange for a New Product: If returning a product in exchange for a new product, complete an order form, including shipping, and then subtract the value of the returned item.
Exchanges to an address outside of the U.S. requires payment of additional shipping charge.